Guest Relation Officer

Job brief

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.


  • Review arrival lists to welcome guests
  • Review arrival lists to welcome guests
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Ensure compliance with health and quality standards

Requirements and skills

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills